FAQ

What are your Customer Service Hours?

Monday-Friday, 8:00AM – 5:00PM. But we are open to accept electronic orders 24/7 via Vision Web!

What are your Customer Service Toll Free Phone and Fax Numbers?

Perferx Optical: Toll Free Phone: 1-800-649-2550 Toll Free Fax: 1-877-484-1933 Precision Optical: Toll Free Phone: 1-800-842-8622 Toll Free Fax: 1-800-441-8866

What areas do you serve?

We have customers all around the greater-southern New England area, including Rhode Island, Massachusetts, Connecticut, and New Hampshire.

What Insurance Providers do you work with?

Perferx-Precision Optical both accept the following Insurance providers: Eyemed, VBA, Precision Optical accepts VSP.

Do you work with Buying Groups?

Yes, we work with the following Doctor Alliances: Vision Source, IDOC, PERC/IVA, Prima.

Do you offer a House Digital Lens?

Yes, our house digital lens is called the PHD

Do you surface digital products?

Yes, we offer a wide range of digital products from Essilor, Varilux, Shamir and more - all in house.

Do you offer a House Non-Digital Lens?

Yes, our house non-digital lens is called the PVP

Do you offer a House Anti-Reflection Coating?

Yes, our house AR coating is called Aura Breeze

Do you offer safety or swim eyewear?

Yes, We have a prescription safety eyewear program and we also produce lenses for swimwear.

What Shipping Methods do you offer?

Perferx Optical offers the following shipping methods: UPS, JBCC Courier Service Precision Optical offers the following shipping methods: UPS, JBCC Courier Service, Nite-Owl Delivery, and Royal Messenger